The Shoreline Service Advantage

Expert advice when you need it
We have dedicated area managers and customer care representatives on duty every weekday and Saturdays. Our friendly and knowledgeable staff is ready to answer your questions and handle your requests.

Unmatched customer care
Each customer has a dedicated service manager and a customer care representative who look out for your interests by anticipating your needs. We keep track of your property and its special requirements with our customized computerized service property system. We measure ourselves by "how well" our customers are satisfied, not by "how many" service calls are produced.

We're never out of parts
We maintain the largest on-site chemicals and parts inventory in the region, ensuring timely repairs, without having to wait for out-of-stock items. We use the highest quality pool chemicals and equipment.

New innovations and trends
We always make sure our customers are aware of the latest innovations in safety, eco-friendly alternatives, and energy efficient systems.

Flexible service plans
Our service plans are comprehensive and economical, providing our clients with worry-free protection all year round.

Highly trained technicians
Our technicians are professionally trained, industry-certified, and highly skilled. All field employees receive practical hands-on instruction through our unique in-house pool training facility, which is equipped with a specially designed pool, a spa, and the latest equipment.

We're around the corner
Since our staff of SP-licensed and APSP trained service technicians is one of the largest in the northeast, we usually have a technician close by to every neighborhood ready to promptly respond to your call.

Round-the-clock service
We have the largest modern fleet of clean, radio-dispatched and GPS-tracked vehicles, providing us with the ability to respond to any emergencies 24 hours a day, seven days a week.

The most experienced pool company in New England
With over 40 years in business and thousands of pools under its care, Shoreline is the most experienced pool company in the northeast. Our work is guaranteed and our warranties are among the best in the industry.

Learn more about the Shoreline service advantage
To schedule an appointment to discuss your pool service needs with a Shoreline Pools service please contact a manager at 203.357.1544

Dedicated Service Reps

As the leader in the pool industry, we set the standard of excellence in customer care Our responsibility to our customers is met through the dedication of our Customer Support Team, comprised of dedicated service managers, customer care representatives, outside technical support and a 24-hour emergency response system. We are a hands on, one-to-one, support for you and your pool needs. Our team's sole purpose is to ensure a precise solution to any situation you may encounter.

24 Hour Emergency Service

In addition to our extended-standard operating hours we also have a 24-hour emergency on-call system to ensure a quick response time by one of our experienced industry certified technicians. We are never more than a phone call away!

How to Save

In today's economy it's important to know what service options are available along with new eco-friendly and energy efficient technologies. The varying options can reduce your operating costs.

Shoreline has several flexible service plans to choose from and we are also always up to date with the latest innovations in safety, eco-friendly alternatives, and energy efficient systems.

To learn more about how you can save, please contact one of our Customer Care Representatives at 203-357-1544 or e-mail us at info@shorelinepools.com