Services

Owning a pool requires meticulous attention to keep the water clean and safe. Necessary maintenance procedures to keep your equipment running at peak efficiency.

Shoreline's service division was founded on the principle goal of providing its customers with worry-free maintenance solutions. We pride ourselves on delivering comprehensive and economical service plans that furnish our clients with a comfortable and protective environment they have come to expect from us, all year round.

Sign, Save, and Swim

2009 Service Agreement pricing at 2008 prices
A Shoreline 40th Anniversary Sign, Save Swim Bonus Reward - a $150.00 value
10% OFF all 2009 Service Agreement prices when you prepay by 3/1/09
The opportunity for greater savings and added convenience that comes with a Shoreline Splash Package

Service Plans and Programs

From spring openings and fall closings to seasonal winter maintenance coverage our service operation can design a maintenance service program the best meets your operational and budget needs.

Service Plans
All of our service plans offer the flexibility of determining how long you wish your season to last.

Splash
Our Splash program provides the ultimate convenience package. A splash program can include a full season's service and supplies all in one simple program.

Some of the advantages to the Splash program are:

Convenient and simple to terms.
No chemicals stored at your home; includes all needed Premier vacuums tailored to the customer's wish.
10% prepayment discount for entire package! A (prepaid) SPLASH provides discounts on items not previously discounted such as Summerize and Winterize chemicals, DE filter cleaning and First Cleanings. Note that the alternative of non-prepaid SPLASH is available with (4) equal payments (first payment as deposit) scheduled throughout the season is also available.
Billings throughout the season are simple — the only added bills are those that regard unanticipated repair work or requested additional vacuum services.

Premier Vacuum Service Plan
The premier Vacuum Service Plan offers a turn-key approach to your weekly vacuum and water balancing services, by now including fresh direct-from-the- truck chemicals. he plan begins following the Summerize and completed first cleaning. Simply determine how many weeks you wish your pool to be open and premier does the rest with a simplified billing plan that eliminates the need for you to store chemicals on-site. Savings are inherent as this method stops product decay (when chemicals are otherwise stored outdoors) and eliminates waste from left over amounts.

Our Premier Vacuum Services are usually combined with traditional seasonal services such as Summarize (including first cleaning) and Winterize.

Winter Maintenance Program
A Winter Maintenance Program takes aim to lessen the chance of damage to your pool's tile, masonry, and winter cover during this period. It also attempts to maintain water clarity to benefit the pool's interior finish.

The maintenance of water level throughout the winter is central to correct winter care and is the foundation of our Winter Maintenance Program.

Specifically our program includes:

Scheduled visits for Winter Maintenance.
Testing, partial balancing, and chlorinating the water.
Refilling of the floating chlorine dispenser.
Pool cover tension check and adjustment.
Monitoring and lowering of the pool water level as needed.

Early Buy Chemical Purchase Program
The "Early Buy" is an opportunity for the customer to achieve great savings on chemicals with order and full payment remitted to our office by March 1st (Early Buy purchase are not needed when choosing Premier Vacuum Service or Splash Programs).

Traditional Seasonal Services
Summerize
Summerize services include the removal of your winter cover, installation of all equipment and accessories, start of filter system, fire heater and testing the water for balancing.

Scheduling to have your pool opened earlier in spring has definite advantages!

Avoid severe algae growth that is costly in time and money to remove.
Take advantage of good weather sooner by having full use of the pool.
Avoid delays related to unexpected repair needs.

Winterize
The Winterizing procedure is accomplished for most pool owners during the period of mid-September to early November. We disconnect and remove pump(s) and accessories from the filter area. Preferably, specific items are stored inside a warm location on the owner's property. The water level is then lowered approximately eighteen inches (18") below the coping stone at the edge of the pool. Adjusting the water level serves two purposes: first, it enables us to use compressed air to remove water from the pipelines preventing possible freezing of pipes; secondly, it prevents ice from forming around the tile band and coping stones which encircle the inside top of the pool. The undue pressure created by the formation of ice can lift coping stones out of place. We then plug all water lines and place a "Shoreline installed" pool cover.

The Winterize process has four objectives, they are:

To secure the pool's filter system and circulating lines protecting them from freezing temperatures.
A first step toward preserving the pool's finish by addition of Winterize chemicals.
Placement of cover (if so equipped) to minimize collection of debris and provide safety over winter.
Keeping existing water clean and clear during the pool's inactive period.

Basic Vacuum Services
Includes vacuuming the pool, cleaning tiles and skimmer baskets. Testing and balancing pool water, cleaning pump baskets (s0, backwashing filter and addition of required chemicals.

First/Initial Cleaning
First Vacuum Cleaning is a one-time cleaning scheduled similarly to First Cleanings that open our regular vacuum Services.

Services and Options

Drain and Clean
Mineral stains and/or deposits, chlorine stains, and even dirt stains can cause your pool to lose its original luster. A full Drain & Clean can restore your pool's original fresh and clear appearance.

Draining and Cleaning can and most often will revitalize a pool's finish. It can remove staining and result in a more even color tone. However, it can also bring out previously unseen highlights by darkening a light finish or by lightening a dark finish.

When ordering a "Drain and Clean," the pool is completely drained and the interior surface is thoroughly washed.

The owner chooses this Service for the following reasons:

The pool should undergo a "Drain and Clean" every 2 to 4 years as normal maintenance.
To alleviate an unhealthy "build-up" of chemicals natural to containment of treated water.
To attempt to eliminate winter water rings, dirt stains and/or unsightly deposits (especially in cases where no pool deck exists).
This Service is also especially recommended for new pools that have sustained their first winter season.

Important: A Drain and Clean process involves the use of an dangerous acid substance. Pool company personnel are specially trained in its application and wear protective clothing and breathing apparatus during the acid wash.

Following the draining and cleaning, we will start filling the pool with household tap water (unless notified by you that you wish to purchase "trucked-in" water).

Automatic Cover Service Programs
Shoreline Pools Service offers a comprehensive program to care for your swimming pool's automatic Cover. Preventive Maintenance, Cleaning and Protectant Application and Cover Service Calls are Shoreline provided Services that will help keep your cover operating smoothly and looking its best throughout the swim season.

Preventive Maintenance
This Service is accomplished before the swim season is underway. Preventative Maintenance covers labor for the following (additional charge items in italics; materials extra):

Cover box: Blow out debris, clean and check drainage.

Cover fabric: Inspect, check and adjust cover for smooth operation and alignment of leading edge bar.

Mechanical: Inspect ropes for wear, inspect and lubricate all pulleys, inspect track and secure loose anchor screws.

Power pack: Hydraulic units: check fluid level, hose connection, and electrical connections including key switch & control module.

Electric units: check connections, sheer pin, clutch and brake adjustment and key switch.

Cleaning and Protectant Application
This Service is accomplished as a package including a one-time spring-cleaning with Ultra Violet Protectant application and a second light fall cleaning before the Winterizing of your pool. All vinyl cover manufacturers agree that cleaning one's cover along with application of Ultra Violet Protectant is important maintenance for vinyl cover fabric. This Service will improve your cover's appearance and extend its life.

Cover Service Calls
With your one phone call, we will respond to make repair to your pool cover and pool cover equipment.

Leak Detection and Repair
Success in the leak detection field requires a combination of the right equipment, experience, instinct and determination. Sometimes leaks are fairly easy to find and other times they can be more difficult. When your pool has a leak problem, you don't need a hassle; you need a company that can provide solutions, quickly and efficiently.

We offer expert leak detection for your pool. We handle the problem from start to finish, finding the source of the leak, and then performing whatever repairs are needed to fix the problem. Our leak detection people are the best in the business. We use certified divers only. They have the training, equipment, experience, and instinct necessary to find the problem quickly.

Our leak detection includes pressure testing all the plumbing and dye testing the structure of the pool. If the pressure test indicates a leak, we then use sophisticated listening equipment to pinpoint the source of the leak (usually within six inches each time!)

Usually, we recommend leak detection if the pool is losing at least 1/2 inch of water per day. (any less than that may be too little to detect) We recommend checking the obvious sources such as leaking backwash valves before commencing leak detection.

Swimming Pool Cover Repair
We are pleased to offer the following cover repair program for your convenience:

On request, all swimming pool covers will be picked up during the month of June to have their springs removed at our warehouse in Stamford, Connecticut. Each cover will then be transferred to the cover manufacturer for evaluation (please see information form).

The policy of the cover company is to appraise the condition of the entire cover, checking the wearbands, straps, panels, and stitching, then to indicate to us the estimated cost of repair. At this point we will notify you of the estimate and await your approval.

If you wish that only specific holes and tears be repaired, please indicate this by providing us with a brief description in note form with remarks/comments written on our enclosed information form. It is the policy of the cover company to automatically estimate all repairs and reinforcements to the cover which they deem to be in your best interest.

On request, estimates will be provided for major repair needs. Examples of major repair items include and are not limited to: hydraulic pump replacement, electric motor replacement, pulleys/ slider replacement, cover fabric repair, drilling and install of new cover track anchors, heavy debris removal from cover box, needed repair of cover box drainage, etc.