FAQs

"I turned on the heater yesterday and the water is still cold; why?"
Depending on water temperature and air temperature, a pool heater will raise water temperature 1/2 to a full degree per hour.

"Why are the pipes coming out of the heater cold if the heater is working?"
A pool heater heats water incrementally. The water rushing through the pipes is likely cold making it difficult for the human touch to sense the difference - unless the water and heater are already up to 70 degrees or greater.

"My eyes are stinging; why?"
This can be caused by a ph that is too high or low, a level imbalance in the total alkalinity, or by the presence of "chloramines." We will come and check the balance, adjust as needed and report.

"My red bathing suit has turned white; why?"
Chlorine level may be high. We do not want to speculate. We will come and check the balance, adjust as needed and report.

"My toes are getting cut; why?"
We need to see how old the finish is and to determine when the last time the pool received a "drain and clean." We will come out to inspect — is it the pool floor or walls, shallow or deep end?

"Can I put my furniture in the pool to clean it?"
People have done this. We do not recommend it. It may work. No further comments.

Following winterize- "the lights in my kitchen are all on, but the pool has been closed; is my pump still running?"
No, the battery in the kitchen control unit is still actively keeping the season's programmed times. but the pumps have been removed and stored for the winter. "It is a brain, with no body."

"Dead mice / squirrels are getting in the pool, is there any way to prevent this?"
Sound generating devices may be available from "Haverhills," the "Sharper Image" or other specialty shops. They may work, however we do not have accurate knowledge. This is a normal outdoor occurrence.

"The filter pressure is too high, is that a problem?"
This normally indicates that a filter is in need of backwashing. However, the filter gauge may be defective (this needs to be checked) a related question to ask is… is the pool circulating strongly? If it is, it may be a gauge problem.

"The filter pressure is too low, is that a problem?"
It could be a gauge problem, or a blockage in skimmers or a clogged pump impellar. A related questionwould be "is the pool circulating strongly?" If not, we should arrange to go and visit the system as soon as possible. The customer should turn off the pool.

"My pool is leaking; what can I do?"
1st question: how much water is lost per day, per two days or week?
2nd q: where is the water level now? (if below the tile)
3rd q: how far below the tile?
If your pool has a leak, here is what to do:

1. Measure your water loss over a 24 hour period to ensure that the pool is losing at least 1/2 inch of water per day.
2. Make sure that the problem is not something obvious like a fountain head spraying water all over the place or a backwash valve that is leaking water to the sewer. (We can check this for you if needed before doing full blown leak detection).
3. Call our repair department at 203-357-1544 and set up an appointment with our leak detection experts.
4. Our experienced professional will do a complete leak detection on the entire pool, which includes a full pressure test of the pool and its equipment. We also will dive and do a dye test on the structure of the pool, focusing on any cracks and any place where plaster come in contact with anything else (inlets, lights, skimmers, etc.)
5. Once the detection process is complete, we will give you a proposal for any further repairs that may be necessary.

"A pipe broke at my filter system and water is flooding, what can i do?"
Turn off the system (avoiding electric) and then close off the valves if this pool has a filter system that is below the pool.

"My pool runs 24 hours per day; is this normal?"
A filter system and pump are designed to filter the entire pool water volume 2 1/2 times in every 24 hour period. This is considered to be normal and excellent filtration by the industry. One can run a pool for 18 hours per day—however, the less it runs, the less the pool self maintains. This means that the water is not being chlorinated, or heated, and the leaves falling in the water are not removed by the skimmers. In addition, the repeated turning on/off of the pump motor reduces its lifespan. What one saves in electricity one may spend in other ways.

"My pool and spa do not have a jandy or compool computer…how can I isolate the spa? There are usually four valves and a dual setting for the heater."
Turning the suction and return on for the pool along with getting the heater to a higher heat setting accomplishes the goal. Best to refer this to a service and ultimately a quick demo to customer is in order. Remember when the level has dropped below the skimmers, turn off the system by: 1 Main switch at slab. 2 Circuit breaker 3 Main panel in house or garage or any switch that may exist